Before attempting manual registration, always verify the guest is connected to the SSID! If they are not you will not be able to register the guest!
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- Click on the WiFi Icon in the taskbar
2. Ensure the network is listed as "No Internet, open"
2. Ensure the network is listed as "No Internet, open"
If the network is listed just as "Connected", the device is likely already registered. Try HBO.com or ABC.com to test the connection, and attempt to go through the splash page before proceeding
(If you aren't sure if the guest is connected or not, have them click on the network. If the button reads "Connect" they are not connected. If it reads "Disconnect", they are connected
Finding the MAC & IP Address on Windows 10
Finding the MAC & IP Address on Windows 10
- From the list of WiFi networks, click on the Hotel's network, and click "Properties"
Alternatively, you can click Network & Internet settings, then click on change connection properties
2. The Properties window will appear
2. The Properties window will appear
Remember, the IP address must not start with "169". If it does, the device is not connected, and manual registration will not be possible. Follow the HN Template for further assistance.
All Done!
All Done!
Don't forget to complete your intent!
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