ICOMS Help

Glossary of Screens

Fix ICOMS Frozen/Not Loading/Disappeared

How to Add a Sale

Finding the MRC and Prorate of a sale

Copying Errors in ICOMS

Fix "Converter assigned to customer" when adding equipment

Fix "One or more occurrences requiring equipment is not assigned to a port" when completing a work order.

Fix 'Svc Ctg/Occ D/1 failed [...] Svc Req' when swapping a modem. Often referenced as a "1C error" or "1D error".

Fix Order Health Screen errors (Red 'H') when trying to complete a work order

Fix 'No data to display' error when trying to swap a modem

The following "errors" are nothing to worry about, and can be safely ignored:

Equipment [..] has [..] addr port(s) with no Svc Ctg/Occ.

High Speed User Not Defined.

Addressable Port [..] has no Ctg/Occ.