Adding Cox Complete Care

Go to SC to start a new Service Change

Don't forget to enter B5 in the sales reason box

2. Go to the HS screen, and add 30480

If the above error appears, click here to resolve

This means the customer already has a service that is not compatible with CCC. Go through the following steps to find what service it may be, and resolve this error.

On the HS screen, check for 32100. This is StraightUp Internet, our prepaid internet service. StraightUp internet is not compatible with any ancillary. The customer must speak to Sales if they want to change to a different service.
On the CB screen, check for 577. This is the old Cox Service Protection Plan. Simply remove this code.
On the TS screen, check for WIREPLN. This is the old Cox Service Protection Plan. Simply remove this code.

3. Go to SS. In the pop up, mark the order Office Only, then hit Enter

4. In the Order Type pop up, select Cox Cmplte Care

5. Make sure Office Only is checked, then hit Enter

Note: the No Schedule box must be unchecked

6. The Order Summary screen will appear. Review the MRC with Taxes, Change, and Prorate with the customer. Once the customer agrees, hit Enter.

NOTE: It is fraudulent to go past this point in the sale without the customer consenting to the new rate. Proceeding without explicit customer approval will result in disciplinary action up to, and including, termination.

7. Set the Status to Completed. Enter your sales number in the Installer box, then hit enter

8. Enter today's date in the Start Bill Date box, then hit enter

Make sure to enter the date without any slashes or special characters. For example, 10/03/20 should be entered as 100320

All Done!

Don't forget to leave notes on the account with what services you added, and for what price!

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