Don't forget to enter B5 in the sales reason box
If you haven't already check out the Current Campaigns page to check for any promotions. If you find a good one, add the campaign code on this screen, in the Campaign box.
416 for HBO ($16.00)
417 for Cinemax ($12.00)
418 for Showtime ($12.00)
419 for Starz ($12.00)
NOTE: Be sure to add these codes to EVERY occurrence, they won't get their channel on all their boxes if you miss one!
This is because the customer does not already have cable service. If the customer would like to add cable services, they will need to speak to Sales.
This is caused by one of two things:
Look for the code 3425. Remove your premium channels from all occurrences containing this code.
If all of the customers cable occurrences contain 3425, they cannot subscribe to premium channels without upgrading to Contour service. This will generally increase the bill substantially. If the customer is still interested, ask a supervisor for help upgrading to Contour from a Mini Box.
421 for Grandfathered HBO
401 for Grandfathered Cinemax
441 for Grandfathered Showtime
470 for Grandfathered Starz
Note: the No Schedule box must be unchecked
NOTE: It is fraudulent to go past this point in the sale without the customer consenting to the new rate. Proceeding without explicit customer approval will result in disciplinary action up to, and including, termination.
Make sure to enter the date without any slashes or special characters. For example, 10/03/20 should be entered as 100320
Don't forget to leave notes on the account with what services you added, and for what price!