Adding Premium Channels

Go to SC to start a new Service Change

Don't forget to enter B5 in the sales reason box

If you haven't already check out the Current Campaigns page to check for any promotions. If you find a good one, add the campaign code on this screen, in the Campaign box.

2. Go to the CB screen, and add...

416 for HBO ($16.00)

417 for Cinemax ($12.00)

418 for Showtime ($12.00)

419 for Starz ($12.00)

NOTE: Be sure to add these codes to EVERY occurrence, they won't get their channel on all their boxes if you miss one!

If you get a '1B Include if all' error

This is because the customer does not already have cable service. If the customer would like to add cable services, they will need to speak to Sales.

If you get a '1D Exclude if any' error

This is caused by one of two things:

You added a premium channel to a Mini Box
- Look for the code 3425. Remove your premium channels from all occurrences containing this code.
  - If all of the customers cable occurrences contain 3425, they cannot subscribe to premium channels without upgrading to Contour service. This will generally increase the bill substantially. If the customer is still interested, ask a supervisor for help upgrading to Contour from a Mini Box.
The customer already has a grandfathered version of the channel you are adding. Look for, and remove, the grandfathered version of any channels you are adding:
- 421 for Grandfathered HBO
- 401 for Grandfathered Cinemax
- 441 for Grandfathered Showtime
- 470 for Grandfathered Starz

3. Go to SS. In the pop up, mark the order Office Only, then hit Enter

4. Make sure Office Only is checked, then hit Enter

Note: the No Schedule box must be unchecked

5. The Order Summary screen will appear. Review the MRC with Taxes, Change, and Prorate with the customer. Once the customer agrees, hit Enter.

NOTE: It is fraudulent to go past this point in the sale without the customer consenting to the new rate. Proceeding without explicit customer approval will result in disciplinary action up to, and including, termination.

6. Set the Status to Completed. Enter your sales number in the Installer box, then hit enter

7. Enter today's date in the Start Bill Date box, then hit enter

Make sure to enter the date without any slashes or special characters. For example, 10/03/20 should be entered as 100320

All Done!

Don't forget to leave notes on the account with what services you added, and for what price!

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