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List of all Cox Compatible modems, and what speeds they handle. If it's not on this list, it's not compatible!

Customers can view a simplified version of this article at cox.com/modems

Did your customer get a notification or letter saying they can swap out their modem for free? Follow this article to learn how to send it out to them!

List of possible error messages on Cox Webmail, and what they mean

All you need to know in order to for customers to sign it WiFi hotspots provided by Cox

If the customer needs an extension on their bill after their services have been cut off, you can enter an extension of up to 7 days if the customer promises to pay. This will restore their service!

Is billing open? What about sales? Check their hours of operations before transferring!

Do I need the PIN to schedule a tech? What about activating service? This article tells you what you can and can't do with which authentication method!

List of call types that should, and should not, be transferred to another department

Does your customer have a 3 digit error code starting with the letter "m"? That's a minibox error! Check out what it means!

This will have all the error codes that show on the front panel of Contour boxes, such as the infamous IA09

This is your go to resource for any issue with Countour 2 or the Contour App!

This will have any error messages on the screen of a Contour 1 box

This has all of the user manuals for all of our remotes! If you need more info, check out urcsupport.com!

Glossary of all current One Time charges, what they mean, and when to use them.

Transfer your customer cox.net profile from one account to another if it did not transfer automatically. Fixes issues where their address is listed incorrectly on the website or app.