Embedded Files
View channels are available for the customer's package. Check out the Accessing Channel Lineups article on KEY for help using this page.
Load your your Citrix workstation in order to access you HN Tools (go to hntools.coxhn.net once you have it loaded!)
Manage your password for you Cox Network ID (B#). If you are having trouble logging into Cox tools, reset your password here!
Find the Cox Store closet to your customer, and their hours of operation Check out hte Using Store Locator article on KEY for help using this page.
Find and manage all customer's cox.net accounts. Check out the Using IDM Care Tools article on KEY for help using this tool.
The heart of it all! refer to the Agent's Guide to Care article on KEY for help with iNav and general call handling.
Access ICOMS in the event iNav goes down
The source of all information. If it can be done, it's on KEY! Speaking of, refer to Understanding KEY for help using this indispensable tool.
Check your Email daily! There's always important news there!
View your Solutions Center usage, HN Dispos, and AHT for the day, in real time!
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