NOTE: Use the Cox.com Channel Lineup to see which channels are included with each pak. On the Channel Lineup page:
Click Select a Location in the top right corner
Enter the customers zip code (found in iNav), and click Check this Area
Then click the link for Printable Lineup
Don't forget to enter B5 in the sales reason box!
If you haven't already check out the Current Campaigns page to check for any promotions. If you find a good one, add the campaign code on this screen, in the Campaign box.
323 for Latino Pak ($10.00)
326 for Movie Pak ($12.00)
327 for Sports & Info Pak ($10.00)
328 for Variety Pak ($12.00)
330 for Sports Pak 2 ($10.00)
NOTE: Be sure to add these codes to EVERY occurrence, they won't get their channel on all their boxes if you miss one!
Note: the No Schedule box must be unchecked
NOTE: It is fraudulent to go past this point in the sale without the customer consenting to the new rate. Proceeding without explicit customer approval will result in disciplinary action up to, and including, termination.
Make sure to enter the date without any slashes or special characters. For example, 10/03/20 should be entered as 100320
Don't forget to leave notes on the account with what services you added, and for what price!