Adding Channel Paks

NOTE: Use the Cox.com Channel Lineup to see which channels are included with each pak. On the Channel Lineup page:

Click Select a Location in the top right corner
Enter the customers zip code (found in iNav), and click Check this Area
Then click the link for Printable Lineup

Go to SC to start a new Service Change

Don't forget to enter B5 in the sales reason box!

If you haven't already check out the Current Campaigns page to check for any promotions. If you find a good one, add the campaign code on this screen, in the Campaign box.

2. Go to the CB screen, and add...

323 for Latino Pak ($10.00)

326 for Movie Pak ($12.00)

327 for Sports & Info Pak ($10.00)

328 for Variety Pak ($12.00)

330 for Sports Pak 2 ($10.00)

NOTE: Be sure to add these codes to EVERY occurrence, they won't get their channel on all their boxes if you miss one!

3. Go to SS. In the pop up, mark the order Office Only, then hit Enter

4. Make sure Office Only is checked, then hit Enter

Note: the No Schedule box must be unchecked

5. The Order Summary screen will appear. Review the MRC with Taxes, Change, and Prorate with the customer. Once the customer agrees, hit Enter.

NOTE: It is fraudulent to go past this point in the sale without the customer consenting to the new rate. Proceeding without explicit customer approval will result in disciplinary action up to, and including, termination.

6. Set the Status to Completed. Enter your sales number in the Installer box, then hit enter

7. Enter today's date in the Start Bill Date box, then hit enter

Make sure to enter the date without any slashes or special characters. For example, 10/03/20 should be entered as 100320

All Done!

Don't forget to leave notes on the account with what services you added, and for what price!

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